What is Compounding?
Compounding pharmacy is a special kind of pharmacy that specializes in the preparation of medications by mixing raw ingredients. In the early 20th century leading up to the 1940s, most of the medications were literally made by pharmacists preparing the medications that were patient specific. Today, the number of compounded prescriptions represents less than 2% of all prescription drugs.

The art of compounding has evolved significantly, and especially within the last 10 years. Now, new technology is available that allows a pharmacist to prepare custom medications with complete confidence in quality control. Certification standards were recently introduced by several non-profit organizations; more companies are offering quality control testing of compounded products; more classes are available to introduce new compounding techniques; and most importantly, several leading organizations are garnering evidence-based and health outcome data to demonstrate safety and efficacy of various drug preparations.

What suppliers sell ingredients to compounding pharmacies? How are these suppliers regulated?
Just like big pharmaceutical manufacturing companies, compounding pharmacies get their ingredients for medications from suppliers that are registered and inspected by the FDA.
Is compounding legal? Is it safe?
The Food and Drug Administration has stated that compounded prescriptions are both ethical and legal as long as they are prescribed by a licensed practitioner for a specific patient and compounded by a licensed pharmacy.
How are compounding pharmacies and pharmacists regulated? Should there be increased federal oversight?
All pharmacies and pharmacists are licensed and strictly regulated by State Boards of Pharmacy. Compounding is a core part of pharmacy and has always been subject to the oversight and monitoring of these agencies and the state legislatures who decide upon the way pharmacy compounding should be regulated within their borders. Additionally, the Food & Drug Administration has authority over some aspects of compounded prescriptions at the federal level under the direction of Congress. Standards set by the United States Pharmacopeia (USP) are integrated into the day-to-day operation of pharmacy compounding and are mandated by law in most states. Even greater oversight comes through accreditation from a variety of non-profit agencies that establish and survey on guidelines designed to improve quality in the compounding process.
What is the difference between commercially available drugs and compounded medications?
Commercially available drugs are manufactured by drug companies in mass quantities for the general population with no specific patient in mind. Compounded medications are ordered by a physician, individually prepared by a compounding pharmacy and made specifically for your unique medical need.
What is PCAB?
The Pharmacy Compounding Accreditation Board’s (PCAB) Seal of Accreditation is a system of standards created by the leading experts in the compounding pharmacy field today. Our accreditation status as a PCAB Accredited compounding pharmacy lets you know that Innovation Compounding shows dedication to protecting our patients by practicing safe, high-quality compounding.

To earn the designation “PCAB Accredited Compounding Pharmacy,” we completed an extensive application that was reviewed by the Pharmacy Compounding Accreditation Board. Our compounding policies and procedures were then reviewed by professionals. Next, we opened our doors for an extensive on-site inspection let by compounding experts. Only when these stringent evaluations were completed did the PCAB officially grant us the PCAB Seal of Accreditation.

Will my insurance cover compounded medications?
Compounded prescriptions are sometimes covered by insurance, and are plan specific. While you may be paying the pharmacy directly for a compounded prescription, some insurance plans may cover the final cost. Please call your insurance provider to determine eligibility for compounded medication coverage.
Can I get my compounded prescription filled at any pharmacy?
Innovation Compounding specializes in compounding. We have the equipment and expertise from special training courses necessary to create these prescriptions. Very few pharmacies have these tools or have trained their staff to make these compounds.
My doctor is calling in a script to your pharmacy, what should I do?
As soon as we receive your prescription, you will receive a call from us. We will obtain some basic information and discuss payment/shipping options with you. If you have not heard from us, please feel free to call us to review your medication needs.
How can I get my prescription transferred to Innovation Compounding?
Our pharmacist would be more than happy to call your doctor or the pharmacy where your prescription is to have it transferred to Innovation.
How long will it take for my prescription to be filled?
The time to make and fill each individual prescription varies. We recommend you get the prescription to us in advance so that we can ensure your medicine is ready as soon as possible.
Will I have to sign for my package?/Can I waive the signature upon arrival of my prescription?
This varies. You will be notified if your prescription is a controlled substance. If so, upon arrival of the package an adult will have to sign at your location of choice. No waives will be granted. All other prescriptions will be left at the discretion of the delivery driver.
What is your shipping policy?

Innovation Compounding strives to achieve patient satisfaction with each medication shipment. Although we strive for 100% accurate and timely delivery of medicine, we cannot guarantee handling by the USPS or FedEx once those medication(s) has left our facility.

Important Reminders:

  • Providing your email address and updated shipping address are the two best ways to ensure your package is delivered on time and correctly.
  • If you’ve moved since your last fill with us or require a different shipping address upon ordering your medication, you must let a team member know.
  • Once your package leaves our pharmacy, you will get an email with the tracking number of your package so you can track it to its destination. If anything looks incorrect on this email, please notify us immediately.
  • Per Federal DEA Rule, certain substances (like testosterone, diazepam, ketamine) that are sent in the mail must be signed for by someone over the age of 18 upon receipt of the package.

Replacement Package Policy: LOST/MISSING PACKAGE?

Innovation Compounding may replace if all the following occurred:

  • Email for tracking was previously filed with Innovation.
  • The correct shipping address was provided to Innovation Compounding
  • The shipping carrier cannot confirm that the package arrived at its intended destination.
  • The package is outside of the allotted delivery timeframe.
  • Determination by a pharmacist that reshipment is warranted.


  • Innovation Compounding may replace if all the following occurred:
  • Damage was reported within 72 hours after receipt of package to lab@innovationcompounding.com or by speaking to an Innovation Compounding Pharmacy Team member.
  • Pictures of damaged package was sent to: lab@Innovationcompounding. com.
  • Damaged medication might be required to return ship to Innovation Compounding before a new order is sent out. Innovation Compounding will send a return label to you at no charge. It will be determination by a pharmacist that reshipment is warranted.

Please feel free to speak to a Pharmacy Team member if you have any further questions about our shipping policy.

Our staff is full of compassionate health care professionals ready to counsel practitioners and patients alike. We’re here to listen to you, research your needs, and provide you with not only medication, but also the knowledge to reach your desired health goals.

Information contained on this site is provided as an informational aide and for reference use only. The content herein is not intended to be, act as, or replace medical advice or diagnosis for individual health conditions nor is it making evaluations as to the risks or benefits of particular preparations. Please consult a licensed healthcare professional about diagnosis and treatment. Information and statements on this site have not been evaluated by the Food and Drug Administration.



6095 Pine Mountain Rd. NW,
Suite 108
Kennesaw, GA 30152

(800) 547-1399 Ph.
(866) 635-2329 Fax

9:00 a.m.-6:00 p.m. M-Th
9:00 a.m.-5:00 p.m. Fri


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